Cornwall Airport Newquay has been rated among the top UK airports on quality of assistance for passengers with a disability or reduced mobility.
The quality of assistance airports provide to disabled people and those with reduced mobility is the focus of a new performance report by the UK Civil Aviation Authority (CAA).
Under European regulations, airports and airlines must provide help and support to disabled passengers and those with reduced mobility, to better enable this group of people to travel by air.
During the past year, the CAA established a new performance framework and worked with 30 of the busiest UK airports to assess each of them against a number of key measures.
They were given a performance rating of either ‘very good’, ‘good’, ‘taking steps’, or ‘poor’. Cornwall Airport Newquay was among ten airports rated as very good.
The airport’s operations manager, Richard Thomasson, said: “As the UK’s fastest growing airport we take pride in delivering the best possible customer experience to all of our passengers and we’re delighted that the service we offer to passengers with reduced mobility has been recognised in this way.”
